Advanced Spam Filtering My spam filter is working well, but how do I avoid sorting through all the messages in my Spam folder to find false positives (legitimate ...
Attachment limit What is Runbox's limit on attachment sizes? You can send and receive emails totalling up to 130 MB in size with the Runbox email service. Remember ...
Errors sending through Runbox Why won't Runbox let me send mail through my email client? The most common errors associated with sending mail through an email client ...
Emptying folders How can I empty a default Webmail folder? Default folders such as Inbox, Trash, and your spam folder (as defined under Manager:Filter) can be emptied ...
POP download problems I can connect to the Runbox servers via POP, but my client stops downloading messages at a certain point. What's wrong? There might be a message ...
Increasing storage space How can I get more disk space for my account? All Runbox accounts currently come with 10 GB storage space for email and 1 GB storage space ...
Email Client Problems My email client isn't working properly. How do I find out what's wrong? You can have your email client log all events and connection attempts ...
Logging In Logging in every time I want to check my email is tedious. Can this process be automated? Yes, you can "bookmark" the login page in your browser and add ...
IMAP times out My email client times out when polling Runbox for messages. How do I avoid this? Many email clients have a default polling interval of 10 minutes, ...
IMAP folder problem After recently using IMAP, I have a strange folder with no name in my account. How can I access or delete it? This is a known IMAP bug, related ...
Managing Sent Messages How can I save sent messages to a specific folder? By default, messages you send from the Webmail are saved in the "Sent" folder. If you would ...
Runbox Wizard The Runbox Wizard will help answer any question you might have about Runbox. Please select a topic: Getting Started Using Runbox Settings and ...
Runbox Wizard The Runbox Wizard will help answer any question you might have about Runbox. Please select a topic: Getting Started Using Runbox Settings and ...
Changing username Can I change my username with Runbox? I'm unhappy with the username I selected / I get too much spam to my current email address. Only as a last ...
Updating files How do I overwrite, or update the contents of, an existing file by uploading a file with the same name? Currently it isn't possible to overwrite an ...
Duplicate Messages Why am I getting duplicate messages when downloading email to Outlook via POP? This has to do with Outlook Send\Receive groups, as discussed in ...
Use my own domain Can I use the domain of my choice with Runbox? To host your domain's mail with Runbox, you can add it from the Account:Hosting screen. You must ...
Receiving email My new account doesn't receive any mail sent to it...? New accounts take may take up to ten minutes before they are able to receive mail. All other ...
Subscribing to Runbox How do I pay for Runbox? How much does it cost to subscribe? Runbox accepts VISA, MasterCard, PayPal and (international) money orders/bank drafts ...
Signing up I am having trouble signing up, I get an error saying that my IP is blocked due to previous abuse...? If you are connecting via a dialup or public terminal ...
Exceeding the quotas What happens if my mailbox goes full? New mail will then not be delivered until you delete enough mail to go under your limit again. Remember ...
How to access Files How do I upload and access my files? You can use a regular browser, an FTP client, and several other methods to access your files area. Please ...
Downloading from other folders How can I download mail via POP from other folders than the Inbox? To POP from a specific folder only, create a new account in your ...
Setting an autoreply How can I set up a vacation/autoreply? You can create a simple automatic reply under Manager:Filter. It will be sent once a week to each sender ...
SMS notifications How do I use the SMS forwarding/notification feature? You can use that feature only if your cell phone service provider offers email to sms, that ...
Retrieving email from another account I want to retrieve mail from another POP account, how do I do that? Please see the Retrieve help page for instructions. Note ...
Filtering My filters won't work? Filters are explained on the Filter help page. Some more choices have been added since this help page was made, you can for instance ...
Setting time zone How can I fix my time zone? Under Account, if your time zone is mismatched with your country, please reselect the country, and the right time zones ...
Setting name on outgoing email Why doesn't my name show on my outgoing mail? You have to specify your name, signature and from/reply to address (if diferent from ...
Changing or retrieving password How can I change or retrieve my password? To change your password, just fill the new one into the two blank fields at the top of ...
Changing From Address How do I change my From/Reply to address, my name, or my signature? All these options are found under Webmail:Preferences, on the top left ...
Setting character set How can I set the right character set? This can be done under Preferences. You may need to download language packs for your browser to get ...
Change message list size How can I view more than 10 messages per page? This setting is found under Preferences. You can view up to 500 messages at a time.
Text size Why is the font so small, or why does the interface look mangled in my browser? Some browsers do not display the stylesheets used by runbox correctly ...
Deleting email What is the quickest way to delete mail? You can delete a whole folder at a time, by checking it off from the menu, and then clicking Delete (below ...
Sending email My mail won't send, it tells me the address is invalid? Please double check the address(es) you have typed; if using the address book, check the entries ...
Creating and renaming folders How do I create or rename a folder? To create a new folder, write the desired folder name in the field, then click create. Note: Only ...
Navigating in the folders How do I navigate in the Webmail folders? In the upper right corner of the folder and message views, there is a set of arrows, . They ...
Reopen account I have an old account with you, can I still reopen it by subscribing? If you previously subscribed to Runbox, you can most likely reopen your account ...