Connection Problems

I can't connect to the Runbox servers. What's wrong?

There might be network problems between you and the Runbox servers, your Internet Service Provider might be blocking certain types of connections, or there could be problems within the Runbox services.

• To see whether there are any known service disruptions within Runbox, please see our Service Status page.
• To verify that the Runbox servers are running and responding to requests you can use third-party tracking services such as host-tracker.com.

To verify that you can connect to the Runbox servers, you can follow these procedures (on Windows; similar commands are available on other platforms).

Verify network connection to Runbox with traceroute

1. Click "Start", then "Programs", "Accessories", and select "Command Prompt".
2. In the Command Prompt window that opens, enter tracert runbox.com and press [Enter].
3. A number of lines will appear in the window, showing connection information for each server your computer is connecting to on the way to Runbox.
4. The last line should read "aibo.runbox.com" in the 5. column. Otherwise there might be network problems between you and the Runbox servers at the point indicated by the last legible line. You can copy the output and email it to Runbox Support and/or your ISP to investigate the problem.

Verify POP connection with telnet

1. Click "Start", then "Programs", "Accessories", and select "Command Prompt".
2. In the Command Prompt window that opens, enter telnet pop.runbox.com 110 and press [Enter].
3. If a Runbox server responds with a string like +OK <27887.1129232543@garm.runbox.com>, you are connected to a Runbox POP server.
4. To close the connection, skip to #8. If you would like to log in to your account, proceed with #5.
5. To log in, enter user [username], replacing [username] with your Runbox username. Press [Enter].
6. Enter pass [password], replacing [password] with your Runbox password. Press [Enter].
7. The server should respond with +OK.
8. Enter quit to disconnect from the server, and then exit to close the Command Prompt window.

Verify IMAP connection with telnet

1. Click "Start", then "Programs", "Accessories", and select "Command Prompt".
2. In the Command Prompt window that opens, enter telnet imap.runbox.com 143 and press [Enter].
3. If a Runbox server responds with a string like * OK IMAP4 Ready patch 000201f1, you are connected to a Runbox IMAP server.
4. To close the connection, skip to #7. If you would like to log in to your account, proceed with #5.
5. To log in, enter . login [username] [password] (including the period), replacing [username] and [password] with your Runbox login data. Press [Enter].
6. The server should respond with . OK LOGIN Ok..
7. Enter . logout to disconnect from the server, and then exit to close the Command Prompt window.

Verify SMTP connection with telnet

1. Click "Start", then "Programs", "Accessories", and select "Command Prompt".
2. In the Command Prompt window that opens, enter telnet smtp.runbox.com 25 and press [Enter].
3. If a Runbox server responds with a string like 220 penny.runbox.com ESMTP Exim 4.34 Thu, 13 Oct 2005 21:51:00 +0200, you are connected to a Runbox SMTP server. If you get no response, your ISP might be blocking port 25. Try port 26 or 587 instead.
4. Enter quit to disconnect from the server, and then exit to close the Command Prompt window.

Help references

• Aliases: Aliases What is an alias? An alias is an extra address which forwards all mail to your main account, or to another Runbox email address. An alias is useful for giving ...
• EmailDictionary: Email Dictionary Under development: IMAP POP POP3 Wap Previous Next Move Drafts Sent Toggle Read Unread Email Hosting Business Email Secure Email SSL https:// Delete ...
• EmailHostingGoDaddyHowto: How to setup your GoDaddy domains for Runbox Email Hosting 1 Go to http://www.godaddy.com and log in. 1 Hover the mouse cursor over Domain Names in the main ...
• Eudora: Eudora To set up Eudora with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and dialog boxes on your computer ...
• IMAP: IMAP IMAP stands for Internet Message Access Protocol, and is an alternative to the POP protocol. It is a method of accessing email that is kept on a (possibly shared ...
• IMAPForMicrosoftOutlook: IMAP for Microsoft Outlook To set up Microsoft Outlook with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and ...
• IMAPForMicrosoftOutlookExpress: IMAP for Microsoft Outlook Express To set up Microsoft Outlook Express with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup ...
• IMAPForMozillaThunderbird: IMAP for Mozilla Thunderbird To set up Mozilla Thunderbird with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process ...
• IMAPForOpera9MailClient: IMAP for Opera 9 Mail Client To set up Opera 9 with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and dialog ...
• MicrosoftOutlook: Microsoft Outlook To set up Microsoft Outlook with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and dialog ...
• MicrosoftOutlookExpress: Microsoft Outlook Express To set up Microsoft Outlook Express with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process ...
• Netscape: Netscape To set up Netscape Mail with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and dialog boxes on your ...
• POP: POP Informative video about POP3 A POP client is convenient if you want to download and store your email locally. A POP client is a program for a PC, PDA, or handheld ...
• Pegasus: Pegasus To set up Pegasus with Runbox Mail Manager, follow the step by step instructions below. Please note that the setup process and dialog boxes on your computer ...
• RunboxHelpMenu: Overview Signup Login Webmail Manager Retrieve Filter Access WAP Mobile Web POP IMAP SMTP Address Book Files Chat Account Email Hosting ...
• SMTP: SMTP An email client set up to download incoming email via POP or IMAP also needs to be configured for SMTP (Simple Mail Transfer Protocol) to send outgoing messages ...
• WebLeftBar: Help Menu Overview Signup Login Webmail Manager Retrieve Filter Access WAP Mobile Web POP IMAP SMTP Address Book Files Chat ...

If your question was not answered, please try again, browse Help, or search Help. If your problem still isn't resolved, you may contact Runbox Support at support AT runbox DOT com.