Service Status

Here you will find updates regarding the status of the Runbox email services. We also post updates in the Runbox Forum, where you might find more information about any service irregularities. For support inquiries, please use either the Forum or the Support Center.

27.08.2010

Scheduled downtime

On Tuesday August 31 at approximately 10:00 CET (4 AM EST) we will perform an upgrade of the main application server, causing all services to be inaccessible for about 15 minutes.

No email will be lost or bounced as a result of the service disruption.

09.07.2010

Problems with SMTP sending

We are currently experiencing problems sending mail via our SMTP server, on all ports, possibly due to a spam attack. This should be resolved shortly.

UPDATE 21:00 CET
Resolved as of 3 PM EST/9 PM CET.

UPDATE 23:00 CET
The DNS problems have apparently caused incoming email to be accumulated and queued as well. This queue is now being processed as quickly as possible, and should be completed shortly. No email has been lost as a result of this error.

We apologize for the delays, and will continue investigating the cause of the problem in order to prevent it from happening again.

29.06.2010

False messages from support - "Confirm your email address"

As of yesterday, some users have received phishing type messages claiming to be from Runbox support, asking people to confirm their runbox account, or confirm a message delivery, by clicking on a link in these messages. Some also claim that your password has been reset. Do NOT click on any such links, and please delete all such messages, as they are not from us, thank you.

22.04.2010

IMAP ports

If you are still using port 1143 for IMAP, please switch to the default port 143 as the former is no longer supported. Port 1143 was only used for testing of alternative IMAP implementations which have since been consolidated. More information about correct IMAP setup can be found on our IMAP help page.

14.04.2010

Important information regarding recurring billing

Please note that due to our new payment system, those of you who have recurring billing activated at present will have to re-activate this by making a manual renewal in the new system when your expiration date approaches. *No previously recurring payments will be run after Friday April 16, 2010,* under the new system. It is not possible to update cards by adding them to the Account page any longer either, cards can only be updated by making a payment, which will save it for later use if you choose to use recurring billing. These changes were not made by our choice, so we do apologize for the trouble.

22.03.2010

New credit card payment system

We now have a new system for credt card payments in place, which out of neccessity has replaced the old one. The new terminal looks different and a bit less integrated into the runbox interface, but is expected to work better overall.

19.02.2010

More phishing mails

We just had a new round of mails spoofing support and other admin addresses (some which don't exist) as the sender, asking users to click on a link in the mail. The latest subject is Your profile will be locked in response to a complaint received by the Administration.

This is completely bogus, and again, like before, we will never ask you to downlioad or click on anything in a mail to update your account (renewing aside). And real mails from us address you with your full name and your real email address - spammers never know your name, and often someone else's address will be in the To field, with the rest in Bcc.

Current issues

Spam

Spam continues to be a problem affecting all email services and users, and the amount of spam being sent globally is illustrated by this graph of spam trends. Much of the spam is sent by so-called bot nets of zombie computers that have been infected by computer viruses. See our Anti-spam Info page for more information about spam and how to prevent it.

Spam from your own address

Many users have discovered spam appearing to have been sent from their own address. This does not mean that anyone is using your account without your consent -- it is simply a consequence of the way the email system was designed, which lets anyone send email "from" any address. It's comparable to putting a random return address on an envelope, as it is very difficult to verify who actually sent the email/letter.

This type of email falsification is perpetrated by spammers to make the sender address of spam to appear legitimate, and to avoid receiving the error messages that are generated by non-existent recipient addresses (spammers tend to send large amounts of messages to more or less random addresses).

Additionally, spammers exploit the fact that many email users have whitelisted their own address, which means that spam being sent "from" their own address will categorically be perceived as legitimate email by their spam filter, thus being delivered to their Inbox. We therefore recommend that you do not include your own address in the whitelist (in the Filter section) or in the Contacts section (which is automatically whitelisted).

Please see our Filter help page for more help with handling spam.

Spam bounces sent to Runbox addresses

Unknown spammers have recently been forging Runbox email addresses (randomly, although having a short or first name username increases the chances of such incidents) on their junk mail, causing many of our users to get the bounces. This is just about impossible to prevent, since spammers as a rule use servers which don't require any sort of authentication, and anyone using email can make their mails look like they come from the address of their choice. No one has actually used the forged accounts, in other words. This is an increasing problem, affecting many domains.